Description

Help keep investment products running smoothly for clients who rely on accurate, timely fund information. Join a team that combines strong controls with a continuous improvement mindset to deliver dependable outcomes every day. You'll work across vendors and global partners to solve problems, improve processes, and support service excellence.

As an Asset Management Operations - Associate within the Australia Service Delivery team, you will play a crucial role in delivering day-to-day fund accounting services to clients for both mutual funds and Exchange Traded Funds (ETFs). You will oversee vendor-delivered accounting and valuation activities and partner with stakeholders across Operations to resolve issues and deliver consistent outcomes. You'll be part of a collaborative team that values clear communication, strong governance, and continuous improvement.

Job responsibilities

• Facilitate fund accounting lifecycle events and complete administrative tasks, including invoice billing for client accounts.
• Coordinate onboarding and offboarding of funds and accounts in partnership with relevant stakeholders.
• Monitor outsourced vendor performance and ensure governance standards are followed.
• Resolve day-to-day queries and issues, escalating appropriately to support timely outcomes.
• Prepare and maintain data used for reporting, including regulatory reports and client deliverables.
• Identify opportunities for process improvement and support changes that enhance control, efficiency, and service quality.
• Partner with global stakeholders, including teams in Hong Kong, Taiwan, India, and the United States, to support end-to-end delivery.

Required qualifications, capabilities and skills

• Bachelor's degree in Business, Accounting, Finance, or a related discipline.
• Strong interpersonal and written communication skills, with the ability to engage effectively with internal and external stakeholders.
• Demonstrated judgment, professionalism, and attention to detail in a controlled environment.
• Strong organizational skills with the ability to prioritize and deliver to deadlines.
• Proficiency in Microsoft Excel, Access, and PowerPoint.
• Collaborative approach and ability to contribute positively to an open, inclusive team culture.
• Ability to assess complex situations, explain them clearly, and support practical resolution.

Preferred qualifications, capabilities and skills

• Experience in financial operations, ideally within asset management and/or supporting ETFs.
• Experience supporting projects or change initiatives, including planning, tracking actions, and managing stakeholders.
• Data management skills, including compiling, validating, and maintaining reporting datasets.
• Experience managing issues end-to-end, including escalation, root-cause analysis, and implementing corrective and preventative actions.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.